Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Frequently Asked Questions
Postal Delay/Lost Item
For items which experience postal delays, and are subsequently lost, a refund or replacement will be provided after 4 weeks of no movement for domestic packages, 8 weeks for international packages. A case must also be opened with Etsy. For packages under $250 a refund may be available sooner.
help.etsy.com/hc/en-us/articles/5745586898199-How-to-Open-a-Case-?
We can not be responsible for any item once marked "delivered" per tracking. Please make sure you have a safe location available for items to be delivered and contact your local post office.
Returns
Returns not accepted on partial quantities or cut chains.
There will be a 10% restocking fee on all returns of custom sets.
You must contact me prior to shipping any return. Unauthorized returns will not be accepted.
Is there a concern or discrepancy with your order?
Send us a message within 3 business days of receiving the package. Message must include a picture of all items in the order with original packaging. We are happy to help. Thanks!